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Britax Contact Information

Customer Service


Phone: 1-888-427-4829 (toll free)
If calling from outside the USA or Canada: 1-704-409-1699
If calling regarding a safety notice or product recall, see contact information listed below.
Please complete our online submission form and a customer service representative will respond to you in two business days.
Click here to provide your product information so that we can resolve your request for information quickly.
For urgent matters, please contact Britax via phone rather than email.
Hours of operation:
Monday to Thursday: 8:30 am - 5:45 pm (ET)
Friday: 8:30 am - 4:45 pm (ET)

Mailing Address:
Britax Child Safety, Inc.
4140 Pleasant Road
Fort Mill, SC 29708 USA

Safety Notice and/or Recall Inquiries

We understand you may have questions involving recalls and we encourage you to visit the dedicated recall sites to learn more.

B-Agile & BOB Motion Click & Go recall:

B-Safe 35 / B-Safe 35 Elite recall:

B-Ready recall:

For information or assistance with questions regarding safety notice or product recalls, call 1-800-683-2045 or email [email protected].

Media Inquiries

Questions from members of the media, including blogger inquiries regarding product reviews, should be directed to our media contacts.

Media Inquiries

Employment Inquiries

Interested in working for Britax? Click on the link below to see which positions are currently available and how to submit your resume for review.

Employment inquiries

Britax Checking Station

If you live in or around the Fort Mill, South Carolina area and would like to have your car seat installation checked by a certified child passenger safety technician, you may attend one of our child car seat check events. Click the link below for more information, including when and where the events are scheduled, as well as what you can do to prepare.

Britax Checking Station

Unsolicited Product Ideas

Britax Child Safety, Inc. does not accept unsolicited ideas from external parties. We appreciate the time and effort involved in creating an idea and we apologize for any disappointment this has caused. We wish you continued success in your future endeavors. Please be assured that any submissions you may have shared have not been and will not be reviewed by anyone involved in product development, and no copies or reproductions will be made.