If you have questions or concerns and would like to speak with a Britax representative directly, please call our Consumer Services department at 1-888-427-4829. They can assist in answering questions about warranty coverage and product specifications, as well as technical questions about installation and more.
When contacting Consumer Services, please have your car seat/booster seat/stroller serial number and date of manufacture available. This will assist the representative to determine warranty coverage and ensure appropriate parts are provided.
If you are sending us a letter through the U.S. Mail, please be sure to include a telephone number and/or email address that is best to reach you at. Without this information, responding to your question or concern can be delayed.
Calling our Consumer Service department will always provide the most effective and timely response.
Phone: 1-888-427-4829 (toll free)
If calling from outside the USA or Canada: 1-704-409-1699
If calling regarding a safety notice or product recall, see contact information listed below.
Email: Please use our contact form to reach us via email. A representative will respond to your request shortly.
Product Assistance Video Chat: Click here to schedule a video chat with customer service representative.
Click here to provide your product information so that we can resolve your request for information quickly.
For urgent matters, please contact Britax via phone rather than email.
Hours of operation:
Monday to Thursday: 9:00 am - 5:15 pm (ET)
Friday: 9:00 am - 4:45 pm (ET)
If you are seeking car seat installation assistance from a child passenger safety technician, we are we're now offering 1:1 Virtual Car Seat Checks with Sarah Tilton, Child Passenger Safety Technician and Certified Instructor. If you're interested in this FREE service for your car seat (any brand welcome!), please complete this questionnaire to set an appointment on the Britax Checking Station page.
Britax Child Safety, Inc.
4140 Pleasant Road
Fort Mill, SC 29708 USA
Safety Notice and/or Recall Inquiries
We understand you may have questions involving recalls and we encourage you to visit the dedicated recall sites to learn more.
For information or assistance with questions regarding safety notice or product recalls, call 1-800-683-2045 or email [email protected].
Questions from members of the media, including blogger inquiries regarding product reviews, should be directed to our media contacts.
Interested in working for Britax? Click on the link below to see which positions are currently available and how to submit your resume for review.
Britax Checking Station
If you live in or around the Fort Mill, South Carolina area and would like to have your car seat installation checked by a certified child passenger safety technician, you may attend one of our child car seat check events. Click the link below for more information, including when and where the events are scheduled, as well as what you can do to prepare.
Unsolicited Product Ideas
Britax Child Safety, Inc. does not accept unsolicited ideas from external parties. We appreciate the time and effort involved in creating an idea and we apologize for any disappointment this has caused. We wish you continued success in your future endeavors. Please be assured that any submissions you may have shared have not been and will not be reviewed by anyone involved in product development, and no copies or reproductions will be made.
Social Media Community Policy:
Because we are all in this journey of parenthood together, we strive as a community to treat everyone with respect. Healthy debates are natural, but kindness is requested. We reserve the right to hide posts that contain hate speech, bullying, unauthorized promotions, spam, or irrelevant links. If you have any questions or concerns regarding our page, please don't hesitate to direct message us. Thank you.