Shipping & Ordering Information

US SHIPPING CHARGES

Shipping charges are calculated based on the sub-total of the products in your shopping cart. Orders with a sub-total price of less than $50 will ship ground shipping for a flat rate of $5.00. Orders over $50.00 will be shipped for a flat rate of $10.00 via ground shipping.

SHIPPING RESTRICTIONS

Orders will be processed and shipped on active business days only (Mon - Fri) excluding holidays within the United States. Orders must be received and your credit card authorized by 12:00 PM EST or your order will not be processed until the following business day.

ORDER PROCESSING TIME

We do our best to accurately estimate when items will ship from our facility. Most orders will be processed and leave our facility within two business days, but this process can take up to 7 days. Car Seat & Travel System order may take up to 7 days to leave our facility due to the fact we build our car seats as orders are received. Orders must be received by 12:00 PM EST in order to be processed the same day of receipt. Orders received after 12:00 PM EST will be processed on the next active business day (active business days are Mon - Fri excluding holidays within the United States).

CANCELLING ORDERS

Orders can be cancelled online via the 'My Account' section of this website within 1 hour after placing your order. If you need additional assistance, please contact our support team at: 888-427-4829. If you wish to cancel an order after the order has shipped, you will be responsible for return shipping charges.

WHAT DOES UPS GROUND MEAN?

UPS Ground takes approximately 3 - 7 business days.

UNDELIVERABLE PACKAGES

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we will notify the intended recipient and work to reach a resolution.

WHY WAS MY PACKAGE UNDELIVERABLE?

• Incorrect or Out-of-date Address
• P.O. Box Format: When entering a post office box as a shipping address, please be sure to enter it as "PO BOX" followed by the number. Otherwise, it may mistakenly be sent through a carrier that won't deliver to those addresses.
• Other Address Problems: Some organizations have strict delivery restrictions for their residents. These rules are determined independently and may vary.
• Illegible Label: In rare cases, it is also possible that the address became illegible during the shipping and handling process.

ORDER STATUS VS. TRACKING INFORMATION

Your Order Status is supplied by Britax, and represents what is happening with your order between the time that you place it and the time that it ships from our facility. Once your order leaves our facility, it is handled by a carrier (such as UPS) that may provide Tracking Information which will allow you to keep track of your order from the time it leaves our facility to the time it reaches its destination. If you provided an email address when placing your order, you will receive notification when your order has shipped as well as be supplied with a tracking number.